CASA RICARDO APARTMENTS SPAIN
Last updated: 24 October 2026
1. Which policy applies?
The cancellation policy shown during the Guesty booking process and in your booking confirmation applies to your reservation. The time limits below are measured backwards from the scheduled check-in time in the property’s local Spanish time. These terms must match those shown before payment.
Cancellation at least 30 full days before the scheduled check-in time: full refund of accommodation charges and the cleaning fee, except for any separately disclosed amount that may lawfully be retained.
Cancellation fewer than 30 days but at least 14 full days before the scheduled check-in time: the cleaning fee is fully refundable. Accommodation charges are not automatically refundable, unless the booking confirmation provides otherwise or applicable law requires a refund.
Cancellation fewer than 14 full days before the scheduled check-in time: neither accommodation charges nor the cleaning fee are automatically refundable, unless the booking confirmation provides otherwise or applicable law requires a refund.
No-show or early departure: no automatic refund of unused nights or the cleaning fee, unless the booking confirmation provides otherwise or applicable law requires a refund.
2. How to cancel
To cancel, use the cancellation function in your Guesty booking confirmation where available, or email:
RICHIE.L72@HOTMAIL.COM
Include your name, booking reference and arrival date. A cancellation is effective when it has been received and acknowledged or processed. Please do not assume a message has been received until you have confirmation.
3. Refunds
Where a refund is due, it will normally be returned through the original payment method via the payment provider, subject to that provider’s processing times. We will initiate any approved refund without undue delay and in accordance with applicable law. Any amount retained must be consistent with the terms presented before booking and applicable law.
4. Changes to a booking
Requests to change dates, guest numbers or the length of stay are subject to availability and our written agreement. A change may alter the total price or cancellation deadline. If a change cannot be accommodated, the original cancellation policy continues to apply unless we agree otherwise in writing.
5. Cancellation by the accommodation provider
If we have to cancel a confirmed booking and cannot provide the agreed accommodation, we will contact you promptly and arrange a refund of payments made for the accommodation that cannot be provided, unless you freely agree to a suitable alternative. Any further rights you may have under applicable law remain unaffected.
6. Exceptional circumstances
If events outside either party’s reasonable control affect a booking, please contact us. We will consider the circumstances and any applicable legal obligations. This policy does not remove any mandatory rights or remedies under applicable law.
7. No general 14-day withdrawal period for fixed-date accommodation
For accommodation reserved for specific dates, Spanish consumer guidance states that the usual 14-day online-shopping withdrawal right generally does not apply. This is separate from any free-cancellation period expressly offered in the booking policy. Package holidays or other arrangements may be subject to different rules.
8. Questions
For cancellation or refund questions, contact:
RICHIE.L72@HOTMAIL.COM
+44 7747 780 747